Return Policy and Return Procedures
Effective May 20, 2014
• Please call us at 1-800-277-1220 to obtain an authorization number before returning STOCK items.
• All stock return merchandise must be returned within 30 days from date of purchase.
• All stock return items must be new and unused. The item must be packaged in the original packaging. PLEASE DO NOT mark on the original package.
• Please include a copy of the invoice or packing slip with a note indicating the reason for return.
• Tools & Test Equipment, Special ordered non-stock items, and Electrical items are non-returnable.
• Transportation company is responsible for any damages made in transit. Call us and we may be able to help you with your claim.
Our shipping address is: 3485 Clinton Road Fayetteville, NC 28312 or you can return to our many locations in NC and VA.
We will be happy to exchange any part that is defective. If you have questions concerning parts warranties please call our Warranty Dept. at 1-800-277-0389 or send email to firstname.lastname@example.org. Our warranty people are the best!!
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